How BookCutNTrim handles information used for bookings and platform services.

1. Information we may collect

Depending on how the platform is used, information may include:

• Customer name, mobile number and email address entered for a booking.
• Appointment information such as selected business, service, professional, date, time, booking reference, booking status and related notes.
• Verified review ratings, written review content and shop replies.
• Business listing information such as shop name, address, phone, email, Google Maps link, logo, opening hours, services, promotions and team-member information.
• Account information for authorized shop owners, staff and administrators.
• Basic technical, session and security information necessary to operate, protect and troubleshoot the service.

2. How information is used

Information may be used to operate and improve the booking service, including to:

• Create, confirm, manage and protect appointments from scheduling conflicts.
• Show customers shop information, services, promotions, schedules, availability and verified ratings.
• Allow participating businesses to manage appointments, walk-ins, team members and operational dashboards.
• Verify that a customer review is connected to a completed booking.
• Respond to inquiries, support requests and requests from businesses that want to be listed.
• Maintain platform security, prevent misuse and investigate technical problems.
• Produce business statistics and performance summaries for authorized shop users and platform administrators.

3. Who can receive booking information

When a customer books with a participating salon or shop, the booking information is made available to that business and its authorized staff so they can provide and manage the requested appointment. Platform administrators may also access information when necessary to operate, support, secure or moderate the service.

4. Verified ratings and reviews

Published ratings and review text may be visible to other visitors. The public review display should not intentionally expose the customer's full private booking contact details. Shops may reply to reviews, while moderation controls are reserved for platform administration.

5. Cookies and sessions

BookCutNTrim may use essential browser/session technology needed for login, security and normal platform functionality. The service may also rely on ordinary browser caching for website assets. This notice does not describe optional advertising or tracking technologies unless they are separately introduced and disclosed.

6. Third-party links

Shop pages may contain links to third-party services, such as Google Maps. When you leave BookCutNTrim and use another service, that third party's own terms and privacy practices apply.

7. Data retention

Booking, review, business and account records may be retained for as long as reasonably necessary for platform operations, customer service, business records, dispute handling, security, reporting or applicable legal obligations. Retention may vary depending on the type of record and the needs of the participating business.

8. Security

Reasonable administrative and technical measures are used to protect platform information. No website, database or transmission method can guarantee absolute security, so customers and business users should also protect their own devices, passwords and account access.

9. Your requests and questions

If you have a question about information associated with your use of BookCutNTrim, contact us at contact@bookcutntrim.com. To help us locate the relevant record, you may need to provide reasonable information such as your booking reference or the email/mobile number used for the booking. Do not send passwords.

10. Changes to this notice

This Privacy Notice may be updated as the platform, its features or its information practices change. The latest version will be published on this page with an updated revision date.